“BONC Network” Costipro's Customer Satisfaction Policy
At Costipro we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations. Annual Subscriptions. If at any time during your first 30 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a Pro-Rata REFUND for your purchase, and downgrade your account to the free plan for that service.
Annual Subscriptions.Costipro offers minimum annual subscription and doesn't force you (Client) into a long term binding subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low annual subscription cost. If at any time during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a Pro-Rata REFUND for your purchase, and downgrade your account to the free plan.
We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of annual subscription). So, we go beyond that. If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.
Auto-Renewal. For your convenience, your yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your shared payment mode irrespective of UPI, Net-banking, Wire transfer, credit card or any other payment mode. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is having already been charged. That's why you can cancel your annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND. For questions, please e-mail payments@boncnetwork.com
Exception to our Refund Policy
Please note that no refund request will be entertained (FULL or PRO-RATED) in case, we have suspended or terminated your access to Costipro Services and product due to a violation of our Terms and Conditions.